Shipping & Delivery

 Shipping and Delivery - Metro*

*Metro - VIC(Melbourne), NSW(Sydney), SA(Adelaide), QLD(Brisbane)

Shipping and Delivery - Region 1 (Non-Metro)

 Note:

• Standard shipping rates applies for all other locations
• Above conditions and rates applies only for online orders 
• Above conditions and rates does not apply for Western Australia, Northern Territory and Tasmania
• Express shipping: Timelines will be based on couriers delivery ETA
• Shipping will be calculated at the checkout
• We work with most cost effective courier companies to give you the best shipping rates

Order Processing 

• All orders require 24-36 hours to pick, pack and have ready for pick up or dispatch
• Please note we cannot guarantee the day of delivery. However, will we work with the most efficient courier companies and they will get the orders out to you as soon as possible.  Generally the delivery should be expected within 2-5 working days.
• Orders received after 12.00 noon will be processed on the next day
• We do not ship to Post Office box (PO Box) & Parcel Collect/Parcel Points

• Please note that we would require a signature of acceptance upon delivery. We will not leave your order at your location/doorstep unattended. There will be additional cost for re-attempted delivery.

• If you wish get your order without signature of acceptance upon delivery, please add a note when placing the order, authorizing same. 

Pick up from our Melbourne Warehouse

Location: 22 Winterton Road, Clayton VIC 3168 Australia

Pick Up Monday - Friday, 9.30 AM – 4:30 PM – closed on Saturdays, Sunday & Public Holidays

Contact us via orders@hellopure.com.au if you wish to check the status of your order 

You may also contact via our 24/7 call center on: 1300 399 746