IMPORTANT NOTICE - COVID-19 Omicron impact on orders
Due to the evolving COVID-19 situation in Australia, our delivery partners are currently experiencing delays. As a result your order may take longer to arrive. If you have any questions, please email us at orders@hellopure.com.au.
Thank you for your patience.
Do you know that on an average you may pay up to 100% or more of the product cost as delivery charges on some online web sites.
We have declared war on this!
See below for free delivery info.
FREE SHIPPING T&Cs *
* Applies only to Retail online orders.
Standard Conditions :
|
FREE SHIPPING CONDITIONS AND RATES
|
| States |
Weight |
Metro |
Shipping Fee |
Regional 1 (non-Metro) |
Shipping Fee |
Regional 2* |
Shipping Fee |
| VIC |
up to 40KG |
Spend over $40 |
Free Shipping |
Spend over $40 |
$9.00 Flat Rate |
NA |
NA |
| NSW |
up to 40KG |
Spend over $40 |
Free Shipping |
Spend over $40 |
$ 12.00 Flat Rate |
NA |
NA |
| SA |
up to 40KG |
Spend over $40 |
Free Shipping |
Spend over $40 |
$12.00 Flat Rate |
NA |
NA |
| QLD |
up to 40KG |
Spend over $150 |
Free Shipping |
Spend over $150 |
$19.00 Flat Rate |
Spend over $150 |
$34.00 Flat Rate |
- We do not offer Free Shipping on retails orders for Western Australia, Northern Territory and Tasmania.
- We do not offer Free Shipping for selected Postcodes in VIC, NSW, SA & QLD. Please check if you qualify for free shipping at check-out. (Island Post Codes, High Kilo Rate Post codes)
Online Retail Customers
Shipping & Delivery
- All retail orders require 24-36 hours to pick, pack and have ready for pick up or dispatch. Please note we cannot guarantee the day of delivery. However, will we work with the most efficient courier companies and they will get the orders out to you as soon as possible.
- Orders received after 12.00 pm on everyday will process on the next day mornings.
- We cannot ship to post office box( for orders which are above 9KG )at this stage, we are working on this and will update you soon.
- We do not ship to Parcel Collect nor Parcel Points.
You have the following delivery options for wholesale purchases
- Pick up from our warehouse -
22 Winterton Road, Clayton VIC 3168 Australia***
- We can provide you with an estimate based on your volume & postcode**
- You can arrange your own shipping.
Contact us via orders@hellopure.com.au if you wish to speak to us.
***Pay at the warehouse
** We use a number of efficient courier companies with competitive pricing, orders will be freighted 48-72 business day hours after being received and paid for.
Collection from our Melbourne Warehouse
Please allow 24 hours for us to pick & pack your orders for collections from our warehouse. If you need your order sooner, please come into our retail shop in Clayton.
Warehouse Pick Up:
22 Winterton Road, Clayton VIC 3168 Australia
Pick Up Monday - Friday, 9.30 AM – 4:30 PM – closed on Saturdays, Sunday & Public Holidays
All your calls will be answered by our 24/7 call centre 1300 399 746.
