Shipping & Delivery

Pick up address: HELLO PURE - 22 Winterton Road, Clayton VIC 3168

See below for free delivery info.

FREE SHIPPING  T&Cs * 

* Applies only to Retail online orders. 

 Shipping and Delivery Metro

• Metro - VIC(Melbourne), NSW(Sydney), SA(Adelaide), QLD(Brisbane)

NOTE:

• Standard shipping rates applies for for all other locations
• Shipping will be calculated at he checkout
• We do not offer Free Shipping on retails orders for Western Australia, Northern Territory and Tasmania

Online Retail Customers

Shipping & Delivery

• All retail orders require 24-36 hours to pick, pack and have ready for pick up or dispatch. Please note we cannot guarantee the day of delivery. However, will we work with the most efficient courier companies and they will get the orders out to you as soon as possible.
• Orders received after 2.00pm will be processed on the next day. 
• We do not ship to Post Office box (PO Box) & Parcel Collect/Parcel Points.

You have the following delivery options for wholesale purchases 

1. Pick up from our warehouse -

   22 Winterton Road, Clayton VIC 3168 Australia**

2. We can provide you with an estimate based on your volume & postcode***
3. You can arrange your own shipping. 

Contact us via orders@hellopure.com.au if you wish to speak to us.

**You can also pay at the warehouse
** We use a number of efficient courier companies with competitive pricing, orders will be freighted 48-72 business day hours after being received and paid for.

Collection from our Melbourne Warehouse

Please allow 24 hours for us to pick & pack your orders for collections from our warehouse. If you need your order sooner, please come into our retail shop in Clayton.

Warehouse Pick Up:

22 Winterton Road, Clayton VIC 3168 Australia

Pick Up Monday - Friday, 9.30 AM – 4:30 PM – closed on Saturdays, Sunday & Public Holidays

All your calls will be answered by our 24/7 call center 1300 399 746.