Shipping & Delivery

Shipping and Delivery - Metro*

*Metro - VIC(Melbourne), NSW(Sydney), SA(Adelaide), QLD(Brisbane)

Shipping and Delivery - Region 1 (Non-Metro)

Note:

Standard shipping rates applies for all other locations
Above conditions and rates applies only for online orders
Above conditions and rates does not apply for Western Australia, Northern Territory and Tasmania
Express shipping: Timelines will be based on couriers delivery ETA
Shipping will be calculated at the checkout
We work with most cost effective courier companies to give you the best shipping rates

Order Processing

All orders require 24-36 hours to pick, pack and have ready for pick up or dispatch
Please note we cannot guarantee the day of delivery. However, will we work with the most efficient courier companies and they will get the orders out to you as soon as possible. Generally the delivery should be expected within 2-5 working days.
Orders received after 2.00pm will be processed on the next day
We do not ship to Post Office box (PO Box) & Parcel Collect/Parcel Points
Please note that we would require a signature of acceptance upon delivery. We will not leave your order at your location/doorstep unattended.There will be additional cost for re-attempted delivery.

Pick up from our Melbourne Warehouse

Location: 22 Winterton Road, Clayton VIC 3168 Australia

Pick Up Monday - Friday, 9.30 AM – 4:30 PM – closed on Saturdays, Sunday & Public Holidays

Contact us via orders@hellopure.com.au if you wish to check the status of your order

You may also contact via our 24/7 call center on: 1300 399 746